Engagement Automation – DM & Comment Reply Addon for Stackposts

Engagement Automation – DM & Comment Reply Addon for Stackposts

Still replying to the same messages and comments manually every day?

Automate repetitive customer engagement with the Engagement Automation Addon for Stackposts — a rule-based automation system for supported Facebook and Instagram direct messages and comments.

Turn Engagement Into Faster Responses

Engagement Automation helps you respond to qualified incoming activity automatically while keeping control over when, how, and where replies are sent.

Create separate automation rules for direct messages and comments, apply filters and limits, use AI-assisted reply generation, and keep every execution traceable.

• Reply to qualified messages automatically
• Respond to supported social comments
• Reduce repetitive manual work
• Use AI-assisted response generation
• Keep automation controlled with rules and safety limits

Two Automation Systems — One Addon

• DM Automation – Create response rules for eligible incoming direct messages
• Auto Comment – Create automation rules for supported incoming comments

Direct messages and comments can use separate rules, conditions, response logic, and automation settings so each engagement type can be managed independently.

Everything You Need for Smarter Engagement

• Rule-Based Matching – Decide which incoming messages or comments should trigger automation
• Separate DM & Comment Rules – Keep direct-message automation independent from comment automation
• AI-Assisted Responses – Generate contextual response content using your configured AI provider
• Custom Reply Content – Use predefined responses when AI is not required
• Response Delays – Add controlled timing before automated actions where configured
• Safety Limits – Prevent uncontrolled or excessive automation with configurable limits
• Approval Controls – Add review steps where your workflow requires human verification
• Execution History – Review successful, skipped, and failed automation runs
• Workspace Isolation – Keep automation scoped to the correct Stackposts workspace and connected channel
• Inbox Handover – Move conversations that need human attention back into your team's workflow

AI-Powered Replies With More Control

AI can help prepare responses based on incoming engagement, but automation should not mean losing control.

Use AI-assisted writing only where configured, combine it with matching rules, delays, limits, and approval logic, and keep automation focused on the engagement that actually qualifies.

Your AI provider, API credentials, available models, usage limits, and costs remain under your control.

Built for Real Customer Engagement

• Support Teams – Handle repetitive first responses faster
• Agencies – Manage automated engagement across connected client channels
• Marketing Teams – Respond to campaign comments and incoming questions more efficiently
• Businesses – Reduce delays when customers contact your social accounts
• Creators – Keep up with recurring audience questions and engagement

Automation Without Losing Human Control

Not every conversation should be handled entirely by automation.

Engagement Automation is designed to handle repetitive first responses while allowing important, complex, or qualified conversations to return to your team when human follow-up is required.

Automate the repetitive work. Keep people in control of the conversations that matter.

Works Alongside Unified Inbox

Engagement Automation focuses on rules and execution, while Unified Inbox provides a shared workspace for operators who need to review and continue customer conversations manually.

Unified Inbox is recommended for teams that want a complete human follow-up workflow, but it is a separate addon and is not required for the core automation rules unless a specific handover workflow depends on it.

Track Every Automation Run

Automation is only useful when you can understand what happened.

Review execution history to monitor important activity such as:

• Triggered rules
• Successful responses
• Skipped engagement
• Failed executions
• Rule and automation status

How It Works

• Install Stackposts Main Script
• Activate the Engagement Automation Addon
• Connect supported official Facebook or Instagram channels
• Create a DM Automation or Auto Comment rule
• Configure matching conditions
• Add your response content or enable AI-assisted writing
• Configure delays, limits, approvals, and safety options where needed
• Activate the automation rule
• Review automation runs and failures from the execution history

Requirements

• Stackposts v12.x
• Stackposts Main Script
• Connected official Facebook or Instagram channels supported by the configured automation rule
• Required API permissions from the connected social platform
• A configured AI provider and available credits when AI-assisted responses are enabled
• Queue worker and scheduler / cron configured where required for automation processing

Important Platform Information

Available automation actions depend on the capabilities and permissions provided by each social platform's official API.

Not every message type, comment type, account type, or engagement event can necessarily be automated.

Facebook and Instagram permissions, app review requirements, account eligibility, API limits, and platform policies remain controlled by Meta and may change over time.

Important Notice

• We don’t offer free support (Response time can take up to 2 days)
• We don’t offer refunds if the item has already been downloaded or was purchased by mistake
• We don’t provide free installation or custom development services
• Third-party API approval, verification, permissions, and usage limits are not guaranteed by us
• AI API usage fees and third-party service costs are not included
• Please read all product information and requirements carefully before purchasing

License Policy

Important: You are not allowed to charge end users under the Regular License.

If you plan to use this addon inside a SaaS platform or charge customers for access, you must purchase an Extended License.

Disclaimer

This addon uses official APIs provided by supported social media platforms and may optionally connect to third-party AI providers.

Features, permissions, messaging access, comment access, automation capabilities, rate limits, API availability, and approval requirements may change according to third-party platform policies.

We are not responsible for external API changes, service interruptions, account restrictions, provider pricing, rejected permissions, or limitations introduced by Facebook, Instagram, Meta, AI providers, or other third-party services.

Final Call

If your team is spending too much time answering the same questions and replying to repetitive comments, Engagement Automation gives Stackposts the rule-based response engine needed to handle qualified engagement faster.

Reply faster. Automate repetitive engagement. Keep every response under control.