Live Chat – AI WhatsApp Inbox & Customer Support Addon for Waziper

Live Chat – AI WhatsApp Inbox & Customer Support Addon for Waziper

Live Chat is a professional addon module for Waziper that adds a real-time WhatsApp inbox, customer conversation workspace, labels, internal notes, contact handoff tools, media replies, and AI-assisted response support for connected WhatsApp Unofficial profiles.

It is built for agencies, support teams, sales teams, online stores, SaaS owners, marketing teams, customer service operators, and businesses that want to manage WhatsApp conversations directly inside Waziper.

With Live Chat, Waziper users can view incoming WhatsApp conversations, reply to customers, organize chats with labels, save internal notes, add contacts to bulk lists, attach media, and keep customer communication inside the same platform used for WhatsApp automation and campaigns.

Live Chat is designed as a separate Waziper addon. It can be sold separately, enabled by plan, disabled, installed, or removed without breaking the core Waziper system.

Live Demo Access

Try Waziper before installation. Use the live demo to explore WhatsApp profiles, live chat, bulk campaigns, auto reply, chatbot, AI smart reply, reports, REST API tools, contacts, plans, admin settings, and SaaS features.

Demo URL: https://demo.stackposts.com/waziper

Login Credentials

• Username: demo
• Password: 123456789

Note: Some demo data may be reset periodically.

Why Choose Live Chat?

• Built for Waziper: Add a customer support inbox directly inside your WhatsApp marketing platform.
• WhatsApp inbox: Manage customer conversations from connected WhatsApp Unofficial profiles.
• Real-time reply workflow: Reply to customers without leaving Waziper.
• Customer support tools: Use labels, notes, contact actions, and conversation context to organize support work.
• Media replies: Attach images, videos, documents, or files when replying to customers.
• AI-assisted replies: Use AI suggestions where AI provider configuration is available.
• SaaS-ready: Includes plan-based access control and can be sold as a premium WhatsApp support addon.
• Modular architecture: Install, remove, enable, disable, or sell independently from the core Waziper product.

WhatsApp Live Inbox

Manage WhatsApp conversations from one clean customer support workspace.

• View connected WhatsApp conversations
• Open customer chat threads
• Review conversation history
• Send direct replies
• Track customer profile information
• View WhatsApp phone numbers
• Keep conversation context in one place
• Support customer communication from Waziper

Customer Reply Workflow

Reply to customers faster and keep support conversations organized.

• Write WhatsApp replies
• Send text messages
• Attach one media file per reply
• Use image, video, document, or file attachments
• Review message timestamps
• Keep outgoing replies inside the conversation thread
• Handle support and sales conversations from one screen
• Reduce switching between tools

Conversation Labels

Organize WhatsApp conversations with custom labels.

• Create custom conversation labels
• Apply labels to chat threads
• Use labels for support, sales, VIP, spam, follow-up, or priority workflows
• Identify conversation type quickly
• Keep team workflows cleaner
• Improve customer support triage
• Review labeled conversations more easily
• Build a simple WhatsApp support pipeline

Internal Notes

Add private notes for your team without sending them to the customer.

• Create internal notes for a conversation
• Store customer context
• Record callback reminders
• Save support history
• Add handover details for another operator
• Keep notes separate from WhatsApp messages
• Improve team collaboration
• Reduce repeated customer questions

Contact & Bulk Workflow Support

Connect live support conversations with Waziper contact workflows.

• Review customer phone number from the chat
• Add a conversation contact to bulk contacts
• Reuse customer data in marketing workflows
• Prepare follow-up campaigns
• Connect support and campaign activity
• Keep WhatsApp customer records organized
• Support sales and retention workflows
• Reduce manual contact entry

AI-Assisted Customer Replies

Use AI to help draft better customer responses when AI configuration is available.

• Generate reply suggestions
• Improve message tone
• Draft support responses faster
• Create clearer customer replies
• Reduce repetitive support writing
• Help operators answer common questions
• Support faster response handling
• Review AI output before sending

Media Attachment Support

Send richer WhatsApp replies with media attachments.

• Attach images
• Attach videos
• Attach documents
• Attach files from the file manager
• Preview selected media where supported
• Remove selected attachment before sending
• Use one attachment per reply
• Support product, invoice, guide, or proof-of-work replies

Plan & Pricing Integration

Live Chat is designed for SaaS monetization and plan-based control.

• Enable or disable Live Chat by plan
• Sell Live Chat as a premium WhatsApp support addon
• Bundle Live Chat with higher-tier Waziper plans
• Control access from admin plan permissions
• Show addon access based on user plan
• Support marketplace-style addon sales
• Compatible with Waziper SaaS subscriptions
• Demo addon badge support when enabled

Module-Based Architecture

• Separate addon module
• Separate routes and menu entry
• Separate Live Chat workspace
• Separate database models for chat data
• Separate plan permission key
• Safe install and uninstall approach
• Does not break core Waziper when removed
• Can be sold independently from other addons

Database Tables

• whatsapp_chat_contacts
• whatsapp_chat_conversations
• whatsapp_chat_messages
• whatsapp_chat_labels
• whatsapp_chat_notes

Example Workflows

• Customer support: Customer sends a WhatsApp message → operator opens Live Chat → replies from Waziper.
• Sales follow-up: Lead asks a question → operator labels the conversation as Sales → adds internal note → follows up later.
• Media reply: Customer requests a file → operator attaches media → sends it directly from the chat thread.
• Team handoff: Operator adds an internal note → another team member continues the conversation with context.
• Bulk contact flow: Customer chat is reviewed → contact is added to bulk contacts → user prepares future campaigns.

Who Is Live Chat For?

• Businesses using WhatsApp for customer support
• Agencies managing multiple client WhatsApp accounts
• Sales teams handling WhatsApp leads
• Support teams replying to customer questions
• Online stores sending order or product information
• Marketing teams combining chat and campaigns
• SaaS owners who want to sell WhatsApp support as an addon
• Waziper users who need a cleaner WhatsApp inbox workflow

Key Benefits

• Manage WhatsApp conversations inside Waziper
• Reply to customers faster
• Organize conversations with labels
• Keep private team notes
• Attach media in customer replies
• Connect support conversations with contact workflows
• Add premium customer support value to Waziper plans
• Sell Live Chat as a separate addon module

Admin & SaaS Features

• Plan-based module access
• Admin-controlled feature availability
• Compatible with Waziper subscription plans
• Designed for addon-based monetization
• Safe module enable and disable behavior
• Marketplace package support
• Demo addon badge support when enabled
• Works with Waziper WhatsApp Unofficial profiles

Server Requirements

• Compatible Waziper version
• PHP and Laravel environment supported by Waziper
• Database migration support
• Working Waziper WhatsApp server
• Connected WhatsApp Unofficial profile
• Valid public URL recommended for production
• SSL certificate recommended for production
• AI provider configuration recommended for AI-assisted replies

Important Notice

• This is an addon module for Waziper and requires Waziper to run.
• Live Chat requires a working WhatsApp Unofficial connection and WhatsApp server setup.
• Free installation and free customization are not included unless stated separately.
• Support does not include custom WhatsApp workflow development unless stated separately.
• AI-assisted replies should be reviewed before being sent to customers.
• WhatsApp behavior depends on connected accounts, server stability, session state, and third-party WhatsApp limitations.
• AI provider usage may require separate API keys, credits, or third-party billing.

Third-Party Disclaimer

Live Chat may depend on hosting environments, database configuration, Waziper settings, WhatsApp server availability, WhatsApp Unofficial session state, AI provider APIs, media storage, user input, and external network conditions. These services or environments may vary by server setup. Updates are provided whenever possible, but permanent compatibility with every hosting environment, customization, WhatsApp behavior change, AI provider, or external service cannot be guaranteed.