Unified Inbox – Team Conversations & AI Replies Addon for StackPosts

Unified Inbox – Team Conversations & AI Replies Addon for StackPosts

Tired of switching between Facebook and Instagram just to keep up with customer messages and comments?

Bring your conversations into one organized workspace with the Unified Inbox Addon for StackPosts — a shared team inbox designed to help you review, reply, assign, and manage customer conversations faster.

Turn Conversations Into Better Customer Relationships

Unified Inbox keeps your supported Facebook and Instagram conversations, comments, channel information, assignments, and reply actions together inside StackPosts.

Your team gets the context they need before responding, while AI-assisted drafts help prepare replies faster without taking control away from the operator.

• Manage conversations from one shared inbox
• Respond faster with AI-assisted reply drafts
• Assign conversations to the right team members
• Keep messages, comments, and account context organized
• Reduce missed conversations across multiple social accounts

Everything Your Team Needs — In One Inbox

• Unified Conversations – Review supported Facebook and Instagram conversations from one workspace
• Comment Management – Handle supported social comments alongside customer messages
• Direct Replies – Reply through connected official Facebook and Instagram channels
• AI Reply Drafts – Generate AI-assisted response drafts that can be reviewed before sending
• Conversation Assignment – Assign customer conversations to the appropriate team member
• Conversation Status – Organize and manage the progress of customer conversations
• Saved Replies – Reuse approved responses for faster and more consistent customer support
• Workspace Access Control – Keep inbox activity within the appropriate StackPosts workspace permissions

Built for Real Team Collaboration

• Support Teams – Keep customer conversations organized and easier to manage
• Agencies – Handle conversations across multiple connected social accounts
• Marketing Teams – Respond to engagement without constantly switching platforms
• Business Owners – Keep important customer conversations inside one focused workspace

AI-Assisted Replies With Human Control

AI can help your team prepare responses, but the final decision stays with your operators.

Generate an AI-assisted reply draft, review the response, adjust it when needed, and send only when your team is ready.

This makes AI useful for speed while keeping customer communication under human control.

Stop Switching Between Multiple Platforms

Without a shared inbox, teams often lose time moving between different social platforms, accounts, comments, and message threads.

Unified Inbox brings supported engagement directly into StackPosts so your team can work from a single environment.

Less switching. Better context. Faster responses.

How It Works

• Install StackPosts Main Script
• Activate the Unified Inbox Addon
• Connect your supported official Facebook and Instagram channels
• Open the shared inbox
• Review incoming conversations and supported comments
• Assign conversations when team collaboration is required
• Prepare manual, saved, or AI-assisted replies
• Review and send responses through the connected official channel

Requirements

• StackPosts v10.x
• StackPosts Main Script
• Connected official Facebook or Instagram channels
• Required permissions and API access from the connected social platform
• A configured AI provider and available AI credits for AI-assisted reply drafts

Important Platform Information

This version of Unified Inbox is focused on official Facebook and Instagram conversations and supported comments.

Telegram and other future inbox connectors are not included in this version.

Available inbox actions depend on the permissions and capabilities provided by each platform's official API.

Important Notice

• We don’t offer free support (Response time can take up to 2 days)
• We don’t offer refunds if the item has already been downloaded or was purchased by mistake
• We don’t provide free installation or custom development services
• Third-party platform approval, verification, permissions, and API access are not guaranteed by us
• Please read all product information and requirements carefully before purchasing

License Policy

Important: You are not allowed to charge end users under the Regular License.

If you plan to use Unified Inbox inside a SaaS platform or charge your customers for access, you must purchase an Extended License.

Disclaimer

This add-on uses official APIs provided by supported social media platforms.

Features, permissions, messaging capabilities, comment access, and API availability may change according to third-party platform policies.

We are not responsible for changes, restrictions, outages, approval requirements, or API limitations introduced by Facebook, Instagram, Meta, or other third-party services.

Final Call

If your team is tired of jumping between multiple social accounts and losing track of customer conversations, Unified Inbox brings your supported messages, comments, assignments, and AI-assisted replies into one focused StackPosts workspace.

Respond faster. Collaborate better. Keep every important conversation under control.