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Product guide

WhatsApp Live Chat

Reply to conversations, label threads, add notes, and attach files.

1 min read

WhatsApp Live Chat

Features

  • Conversation list with search and selected thread.
  • Real-time message view when the WhatsApp server is connected.
  • Labels for support, sales, VIP, spam, or custom workflows.
  • Internal notes visible only to your team.
  • Add contacts to bulk contact lists.

Sending notes

  • Direct phone numbers should use the correct WhatsApp number format.
  • Group chat IDs should end with @g.us when sending to groups through API-style workflows.
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