Main Content and Operations

Manage global content, operational records, marketplace content, product pages, system data, and admin-controlled workflows.

This page explains how Main Content and Operations works inside FlowCRM AI, when to use it, how teams should operate it, and what administrators should check before enabling it for real workspaces or paid plans.

Main Capabilities

Operate global content and records that support the SaaS platform.
Review dashboard content, blogs, FAQs, support, notifications, and files.
Use this area for platform-wide maintenance rather than day-to-day client project work.

When to Use This Feature

Use it when the workflow needs a structured record instead of scattered messages.
Use it when multiple team members or clients need visibility into the same work.
Use it when plan limits, addon access, or audit history must be enforced.

Practical Examples

Use this page while setting up a demo workspace so buyers understand the feature with real client data.
Create one sample record, connect it to a client and project, then test what internal users and client portal users can see.
Review the related report, activity, permission, and export behavior before presenting the feature to customers.

Recommended Workflow

Confirm the AI addon is installed and enabled for the current plan.
Choose the correct workspace, client, project, or content source before generating output.
Review the AI result for accuracy, tone, privacy, and client readiness.
Save, edit, export, or convert the result into a task, reply, report, or note.
Track AI usage against plan limits, credits, or addon permissions.

Important Fields and Records

Workspace, owner, status, related client, related project, and visibility settings.
Created date, changed date, activity history, and plan or permission requirements.
Any connected records that affect reporting, automation, client access, or billing.

Section Guide

This section contains the related pages below. New buyers should read them in order first, then return to the specific page that matches the task they are setting up.

Blogs: Manage blog posts, categories, tags, and RSS feeds used by the public site or product content area.
FAQs: Manage frequently asked questions shown to customers, visitors, or support workflows.
Support: Manage support tickets, categories, labels, and request types from the admin area.
Notifications: Manage system notifications, customer alerts, announcements, and admin messages.
Files: Manage admin-level files, uploads, storage visibility, and shared media records.

Best Practices

Keep names and descriptions clear enough for another team member to understand without extra context.
Attach records to the correct workspace, client, and project so reports and permissions stay accurate.
Use statuses consistently; avoid using notes or comments as a replacement for workflow status.
Review client-facing content before sharing it through a portal, report, approval, or delivery flow.
Clear application cache after module, permission, route, or pricing changes.

Plan Access and Permissions

Use this feature with the correct workspace, role permissions, plan limits, and installed modules. Some functionality can be enabled by plan, sold as an addon, or hidden when the related module is not installed. Administrators should review plan permissions before making the feature visible to customers.

Confirm the current user role can view, create, update, and delete related records.
Confirm the workspace plan includes the required feature key or addon permission.
Confirm related buttons, menus, and pricing rows are hidden when the module is not installed.
Confirm customer-facing records only expose the intended workspace, client, or project data.

Troubleshooting

The page or button does not appear
Confirm the related module is installed, routes are loaded, and the current plan includes the required permission. Also clear route, config, and view cache after module changes.

The record saves but does not show in reports
Confirm it is attached to the correct workspace, client, project, status, and date range used by the report.

A client or team member cannot access the item
Review role permissions, workspace membership, portal settings, and plan limits. Access is usually blocked by scope, role, or missing addon permission.

Old information is still visible
Clear application cache and refresh the browser. If the page is public-facing, confirm the public documentation or portal cache has been refreshed.

FAQ

Can this feature be sold as part of a paid plan?
Yes, if the related permission or addon key is connected to plans. Review your license type before selling customer access.

Can customers see this data?
Only when portal routes, workspace permissions, and visibility settings allow it. Internal records should remain hidden from client users.

What happens if the related addon is removed?
Menus, buttons, pricing fields, and routes should be hidden when the module is not installed. Keep a database backup before removing addon tables.