New Ticket
Sidebar route
admin/support/new-ticket
Purpose
Create a support ticket from admin.
When admin uses it
Use it when logging an issue on behalf of a customer.
Important fields/settings
User, subject, category, type, message, attachment.
Risks of changing it
Creating tickets under the wrong user can expose support history incorrectly.
Troubleshooting
Confirm the selected user and category before saving.