Support
Sidebar route
admin/support
Purpose
Manage customer support tickets and support taxonomy.
When admin uses it
Use it when responding to buyer issues, assigning labels, or organizing support workflows.
Important fields/settings
- Ticket subject, user, category, type, label, status, priority, replies, attachments.
- Submenus: New Ticket, View All Tickets, Manage Labels, Manage Categories, Manage Types.
Risks of changing it
- Changing support categories/types may affect ticket routing.
- Deleting labels can remove useful triage history.
- Unsafe attachment settings can create security risk.
Troubleshooting
- Check mail settings if ticket notifications are not sent.
- Check attachment validation if files fail.
- Use labels and status filters to find stuck tickets.