Help Desk section
The Help Desk area connects users with support. It is useful for billing questions, setup problems, QR/domain issues, and account requests.
Help Desk - Detailed Feature Guide
Feature Purpose
Create and manage support tickets. This feature is part of the LinkQR workflow and should be documented as an operational tool, not just a menu item.
Main Capabilities
- Creates a structured help workflow between users and administrators.
- Supports ticket review, categories, labels, types, comments, and status management.
- Useful for billing issues, domain setup, QR scans, account access, and technical problems.
- Keeps support history attached to the user request.
Typical Workflow
- Open the Help Desk page from the sidebar.
- Review the existing records, settings, or campaign state.
- Create or update the required item.
- Validate important fields before saving.
- Preview or test the public/user-facing result when applicable.
- Use analytics, logs, or reports to confirm the feature is working as expected.
Admin Configuration Notes
- Confirm the feature is enabled in the correct plan.
- Check workspace ownership when users work inside a team.
- Review related limits such as credits, storage, QR count, scan count, or team members.
- Clear cache and test again after changing global settings.
Customer-Facing Benefits
- Reduces manual work and makes campaign setup faster.
- Keeps campaign assets organized and easier to maintain.
- Improves reliability by keeping important setup steps inside one workflow.
- Supports better reporting and troubleshooting after launch.
Troubleshooting Checklist
- If the feature is not visible, check plan permission and user role first.
- If saved data does not appear publicly, verify publish/status settings.
- If a public URL is involved, test the URL in a private browser session.
- If team workspaces are involved, confirm the item belongs to the correct owner workspace.
- If tracking or analytics is involved, confirm the visitor action uses the tracked dynamic URL.