WhatsApp Profile Info – User Guide
WhatsApp Profile Info allows you to view essential details and connection status of your WhatsApp Unofficial account in real time.
This module acts as a quick diagnostic and verification tool before using other WhatsApp features such as:
- Live Chat
- Bulk Campaigns
- Auto Reply
- AI Smart Reply
- Chatbot
- REST API
Overview
The Profile Info page helps you confirm that:
- Your WhatsApp account is properly connected
- The correct account is being used
- The session is active and ready
If the connection is not valid, other WhatsApp features may not function correctly.
How to Access
Navigate to:
WhatsApp Unofficial → Profile Info
Requirements
Before using this module, make sure:
- The WhatsApp Unofficial server is configured correctly
- Your WhatsApp account has been connected via QR code
- The account status is active
If no account is connected, the page may appear empty or show a disconnected status.
Information Displayed
Depending on your setup, the following details may be shown:
- Profile Name
The display name of the connected WhatsApp account - Phone Number / WhatsApp ID
The phone number or unique account identifier - Connection Status
Indicates whether the account is currently connected - Instance ID
The WhatsApp server instance linked to this account - Session Information
Internal session data used to maintain the connection
How to Use
1. Check Connection Status
Open WhatsApp Profile Info and verify the status:
- Connected → Account is ready to use
- Disconnected → Reconnection is required
If disconnected, reconnect the account before using any feature.
2. Verify the Correct Account
If you manage multiple WhatsApp accounts, confirm:
- Profile name
- Phone number
- Active session
This helps prevent sending messages from the wrong account.
3. Troubleshoot Issues
If any WhatsApp feature is not working (e.g. campaigns, chatbot, live chat), always check this page first.
Common symptoms of connection issues:
- Messages are not sent
- Chatbot does not respond
- Live chat is not updating
- AI replies are not triggered
Most of these issues are caused by expired or disconnected sessions.
Connection Status Explained
Connected
The account is active and fully operational.
All WhatsApp features can be used normally.
Disconnected
The session is no longer valid. You may need to:
- Reconnect the account
- Scan QR code again
- Restart the WhatsApp server
Missing Profile Data
The connection may be incomplete or still syncing.
Try:
- Refreshing the page
- Reconnecting the account
Best Practices
Before using any WhatsApp automation feature, always verify:
- The account is connected
- The correct profile is selected
- The phone number matches your intended account
This is especially important before:
- Running bulk campaigns
- Setting up chatbot automation
- Enabling auto replies
- Sending messages via API
Troubleshooting
Profile Info is Empty
Possible causes:
- No account connected
- WhatsApp server is offline
- Session or webhook is not syncing
Status Shows Disconnected
Possible causes:
- Phone logged out
- QR session expired
- WhatsApp server stopped
- Instance connection failed
Wrong Profile Displayed
Possible causes:
- Incorrect account selected
- Old session still active
- Duplicate instance mapping
Recommended Workflow
Follow this sequence for best results:
- Connect your WhatsApp account
- Open Profile Info
- Confirm status is Connected
- Verify correct phone number and profile
- Start using other WhatsApp modules
Related Modules
Once your account is connected, you can continue with:
- Reports – analytics and performance tracking
- Live Chat – real-time messaging
- Bulk Campaigns – mass messaging
- Auto Reply – automated responses
- AI Smart Reply – AI-powered suggestions
- Chatbot – keyword-based automation
- Contacts – contact management
Final Note
WhatsApp Profile Info should always be your first checkpoint when troubleshooting WhatsApp-related issues.
If the account is not properly connected, other modules will not work as expected.