FAQs
Use this practical guide to complete the task with a clear setup path and an observable result.
Use this guide
- Open the related workspace area and confirm the intended account or workspace.
- Follow the detailed instructions below and save each change before moving on.
- Run a small, observable test so you can confirm the result on the connected service.
Detailed steps
1. Introduction
The FAQ (Frequently Asked Questions) feature allows you to create and manage a list of common questions and answers for your users.
This helps customers quickly find solutions without contacting support, saving time for both users and admins.
2. Accessing the FAQ Feature
From the sidebar, go to FAQ.
Here you can:
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Add new – Create a new FAQ entry
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View all FAQs – Manage existing FAQ entries
3. Adding a New FAQ
Click + Add New.
You will see a form with the following fields:
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Title – The question (e.g., How do I connect my Facebook account?)
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Answer – The solution or step-by-step instructions
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Status – Choose Enable (visible to users) or Disable (hidden)
👉 Once complete, click Save to publish the FAQ.
4. Managing FAQs
Go to FAQ → View All FAQs.
Here, you can:
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View all existing FAQs in a list
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Search FAQs by keyword
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Use bulk Actions: Enable, Disable, Delete
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Use the Actions menu on each FAQ to edit, enable/disable, or delete it
5. Best Practices
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Keep FAQ questions short and clear
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Write answers that are simple and step-by-step
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Enable only the FAQs relevant to your users
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Regularly update FAQs based on support tickets and user feedback
✅ With the FAQ feature, admins can provide instant support, reduce repetitive queries, and improve the overall user experience.
Quick check
- The save or publish action completes without an error.
- The visible status, preview, or connected account matches the change.
- If the result differs, capture the exact message and review the troubleshooting guidance before retrying.