Support

Detailed steps

1. Introduction

The Support System allows admins to manage customer requests and provide assistance directly inside Stackposts.
With tickets, categories, labels, and types, support can be organized and resolved efficiently.

2. Support Menu

From the sidebar, go to Support. You will find:

• New Ticket – Create a support ticket manually

• View All Tickets – Manage all submitted support requests

• Manage Categories – Organize tickets into categories (e.g., API Issues, Billing, Permissions)

• Manage Labels – Add custom labels to classify tickets (e.g., Notifications, User Management)

• Manage Types – Define ticket types or assistance methods (e.g., Bug, Request, Done)

3. Creating a New Ticket

Click Support → New Ticket.
Fill out the following fields:

• To Recipient – Select the user who will receive the ticket response

• Category – Select the support category (e.g., API Integration Issues)

• Type – Select the type of request (e.g., Bug, Feature Request)

• Subject – Enter the subject line of the ticket

• Content – Write detailed information about the issue or request

• Labels – Add one or more labels to better organize the ticket

👉 After completing, click Save Changes to submit the ticket.

4. Managing Support Tickets

Go to Support → View All Tickets.
Here, you can:

• View all support requests with status, user, category, and last reply date

• Use Search and Filters to find tickets quickly

• Track ticket status:

  • Open – Ticket awaiting response

  • Unread – New ticket not yet opened

  • Resolved – Ticket has been completed

• Use the Actions menu to edit, respond, or close a ticket

5. Managing Categories

Go to Support → Manage Categories.

• Create categories to group tickets by type (e.g., Billing, Authentication, Analytics)

• Use + Create New to add a new category

• Use Actions to edit, enable/disable, or delete categories

6. Managing Labels

Go to Support → Manage Labels.

• Labels help track issues more specifically (e.g., Media Upload, Notifications, API Integration)

• Create new labels with + Create New

• Use Actions to update or delete labels

7. Managing Types

Go to Support → Manage Types.

• Types define the nature of requests (e.g., Done, Bug, Feature Request)

• Add a new type with + Create New

• Use Actions to edit or delete types

8. Best Practices

• Always categorize tickets correctly to improve resolution speed

• Use labels for quick filtering and prioritization

• Close or resolve tickets once completed to keep the system clean

• Regularly check for Open and Unread tickets to avoid delays in support

✅ The Support System ensures all client issues are tracked, organized, and resolved in one place, improving customer satisfaction and admin efficiency.