WhatsApp Chatbot – User Guide

WhatsApp Chatbot allows you to automate WhatsApp conversations using keyword-based reply rules.

It helps you respond instantly, reduce manual workload, and handle repeated questions efficiently.

Overview

With WhatsApp Chatbot, you can:

• Create keyword-based automation rules
• Automatically respond to incoming messages
• Send text and media replies
• Organize multiple chatbot rules
• Improve response speed and consistency

This module is ideal for structured automation with multiple scenarios.

How to Access

Go to:

WhatsApp Unofficial → Chatbot

Requirements

Before using this module, ensure:

• At least one WhatsApp account is connected
• The account is active
• The WhatsApp server is running
• The Chatbot feature is enabled in your plan

If the account is disconnected, chatbot automation will not work.

Main Purpose

Chatbot is designed for keyword-triggered responses.

Examples:

• User sends “price” → system replies with pricing info
• User sends “hello” → system sends greeting
• User sends “catalog” → system sends product catalog

How It Works

When a message is received:

1. The system detects the incoming message
2. It checks all active chatbot rules
3. It matches the message with defined keywords
4. If matched, the configured reply is sent automatically

Setup Workflow

Typical setup process:

1. Select WhatsApp account
2. Create a chatbot item
3. Add trigger keywords
4. Define reply content
5. Attach media (optional)
6. Save and activate the rule
7. Test with sample messages

Chatbot Configuration

1. Status

Enable or disable the chatbot rule.

2. Send To

Define where the chatbot applies:

• All chats
• Individual chats
• Groups

3. Bot Name

Use a clear internal name.

Examples:

• Welcome Bot
• Pricing Bot
• Catalog Reply
• Support Bot

4. Keyword Match Type

Defines how messages are matched:

• Contains Keyword – triggers if keyword appears anywhere
• Exact Keyword – triggers only on exact match

5. Keywords

Define trigger words or phrases.

Examples:

• hello
• price
• support
• catalog
• opening hours

Well-defined keywords improve accuracy.

6. Reply Content

Define what the chatbot sends.

Supported formats:

• Text message
• Image + caption
• Video + caption
• Document/file
• Media from library

Common Use Cases

Welcome Message

Keyword:

Reply:

Pricing Response

Keywords:

Reply:

Catalog Request

Keyword:

Reply:

Support Routing

Keywords:

Reply:

Chatbot vs Auto Reply

Chatbot

Best for:

• Keyword-based automation
• Multiple rules
• Targeted responses

Auto Reply

Best for:

• One general reply
• Welcome message
• Simple automation

Recommendation:
Use Chatbot for structured workflows, and Auto Reply for simple responses.

Best Practices

To improve chatbot performance:

• Use clear and specific keywords
• Avoid overlapping rules
• Keep replies short and useful
• Use exact match when necessary
• Separate flows (sales, support, info)
• Always test before going live

Troubleshooting

Chatbot Not Responding

Possible causes:

• WhatsApp account disconnected
• Chatbot rule disabled
• Keywords do not match
• Incorrect “Send To” setting
• Another automation handled the message

Wrong Rule Triggered

Possible causes:

• Keywords too broad
• Contains-match is too loose
• Overlapping rules

Media Not Sending

Check:

• File exists and is accessible
• Valid media URL
• Supported format
• Server permissions

Too Many Replies

Possible causes:

• Too many keywords
• No exclusions
• Poor rule structure

Recommended Workflow

Follow this process:

1. Connect WhatsApp account
2. Verify in Profile Info
3. Create chatbot rules
4. Define keywords and replies
5. Save and activate
6. Test with real messages
7. Monitor in Reports

Related Modules

Works together with:

• Profile Info – verify connection status
• Reports – track chatbot performance
• Live Chat – continue conversations manually
• Auto Reply – simple automation
• AI Smart Reply – AI-assisted responses
• Contacts – manage users
• Bulk Campaigns – re-engage leads

Final Note

WhatsApp Chatbot is the best solution for structured, keyword-based WhatsApp automation.

Use it to handle frequent questions instantly, improve response speed, and scale your communication efficiently.