Detailed steps

WhatsApp Profile Info – User Guide

WhatsApp Profile Info allows you to view essential details and connection status of your WhatsApp Unofficial account in real time.

This feature acts as a quick diagnostic and verification tool before using other WhatsApp features such as:

• Live Chat
• Bulk Campaigns
• Auto Reply
• AI Smart Reply
• Chatbot
• REST API

Overview

The Profile Info page helps you confirm that:

• Your WhatsApp account is properly connected
• The correct account is being used
• The session is active and ready

If the connection is not valid, other WhatsApp features may not function correctly.

How to Access

Navigate to:

WhatsApp Unofficial → Profile Info

Requirements

Before using this feature, make sure:

• The WhatsApp Unofficial server is configured correctly
• Your WhatsApp account has been connected via QR code
• The account status is active

If no account is connected, the page may appear empty or show a disconnected status.

Information Displayed

Depending on your setup, the following details may be shown:

• Profile Name
  The display name of the connected WhatsApp account
• Phone Number / WhatsApp ID
  The phone number or unique account identifier
• Connection Status
  Indicates whether the account is currently connected
• Instance ID
  The WhatsApp server instance linked to this account
• Session Information
  Internal session data used to maintain the connection

How to Use

1. Check Connection Status

Open WhatsApp Profile Info and verify the status:

• Connected → Account is ready to use
• Disconnected → Reconnection is required

If disconnected, reconnect the account before using any feature.

2. Verify the Correct Account

If you manage multiple WhatsApp accounts, confirm:

• Profile name
• Phone number
• Active session

This helps prevent sending messages from the wrong account.

3. Troubleshoot Issues

If any WhatsApp feature is not working (e.g. campaigns, chatbot, live chat), always check this page first.

Common symptoms of connection issues:

• Messages are not sent
• Chatbot does not respond
• Live chat is not updating
• AI replies are not triggered

Most of these issues are caused by expired or disconnected sessions.

Connection Status Explained

Connected

The account is active and fully operational.
All WhatsApp features can be used normally.

Disconnected

The session is no longer valid. You may need to:

• Reconnect the account
• Scan QR code again
• Restart the WhatsApp server

Missing Profile Data

The connection may be incomplete or still syncing.

Try:

• Refreshing the page
• Reconnecting the account

Best Practices

Before using any WhatsApp automation feature, always verify:

• The account is connected
• The correct profile is selected
• The phone number matches your intended account

This is especially important before:

• Running bulk campaigns
• Setting up chatbot automation
• Enabling auto replies
• Sending messages via API

Troubleshooting

Profile Info is Empty

Possible causes:

• No account connected
• WhatsApp server is offline
• Session or webhook is not syncing

Status Shows Disconnected

Possible causes:

• Phone logged out
• QR session expired
• WhatsApp server stopped
• Instance connection failed

Wrong Profile Displayed

Possible causes:

• Incorrect account selected
• Old session still active
• Duplicate instance mapping

Recommended Workflow

Follow this sequence for best results:

1. Connect your WhatsApp account
2. Open Profile Info
3. Confirm status is Connected
4. Verify correct phone number and profile
5. Start using other WhatsApp features

Related Features

Once your account is connected, you can continue with:

• Reports – analytics and performance tracking
• Live Chat – real-time messaging
• Bulk Campaigns – mass messaging
• Auto Reply – automated responses
• AI Smart Reply – AI-powered suggestions
• Chatbot – keyword-based automation
• Contacts – contact management

Final Note

WhatsApp Profile Info should always be your first checkpoint when troubleshooting WhatsApp-related issues.

If the account is not properly connected, other features will not work as expected.