WhatsApp Live Chat – User Guide

WhatsApp Live Chat allows you to manage real-time WhatsApp conversations from a centralized workspace.

It helps your team respond faster, organize conversations, and handle customer communication efficiently without relying on mobile devices.

Overview

With Live Chat, you can:

• View all conversations in one inbox
• Reply directly from the system
• Send text, images, videos, and files
• Organize chats using labels
• Add internal notes for team collaboration
• Use AI Smart Reply suggestions (if enabled)
• Start new conversations manually

This module is your main communication hub for WhatsApp messaging.

How to Access

Go to:

WhatsApp Unofficial → Live Chat

Requirements

Before using Live Chat, ensure:

• At least one WhatsApp account is connected
• The account is active
• The WhatsApp server is running
• The Live Chat feature is enabled in your plan
• Webhook and session sync are functioning correctly

If the account is disconnected, messages may not appear.

Workspace Layout

The Live Chat interface typically includes three main areas:

1. Conversations List

Displays all WhatsApp conversations.

You can:

• Search conversations
• View unread messages
• Open chats
• See recent activity

2. Chat Window

Main conversation area.

You can:

• Read message history
• Send replies
• Attach media
• View conversation details

3. Conversation Tools

Additional tools may include:

• Labels
• Internal notes
• AI Smart Reply suggestions

These help manage conversations more effectively.

Key Features

1. Open a Conversation

Click a conversation from the list to view:

• Contact or group name
• Message history
• Reply input area
• Labels and notes

2. Send Messages

Use the reply box to send:

• Text messages
• Images
• Videos
• Documents or files

Messages will appear instantly in the conversation thread.

3. Attach Media

You can send media using:

• File upload
• URL input
• Media library
• Cloud storage (if enabled)

Supported formats include:

• Images
• Videos
• Documents

4. Start a New Conversation

Use the New button:

1. Select WhatsApp account
2. Enter recipient number
3. Write message
4. Send

This allows you to initiate conversations.

5. Conversation Labels

Tag conversations for better organization.

Examples:

• Support
• Sales
• VIP
• Follow-up
• Complaint

Labels help categorize and prioritize chats.

6. Internal Notes

Private notes visible only to your team.

Use for:

• Follow-up reminders
• Case summaries
• Internal communication
• Customer context

These notes are not visible to customers.

7. AI Smart Reply

If enabled, Live Chat can suggest replies.

You can:

• Click Suggest
• Generate AI responses
• Insert suggestions into the reply box

This improves response speed and consistency.

Mobile Experience

On mobile devices:

• The interface shows one panel at a time
• Conversations list and chat view are separated
• Tools are accessible via separate panels

This ensures a clean and responsive layout.

Common Use Cases

Customer Support

Handle incoming messages efficiently in one place.

Sales Conversations

Engage leads, answer questions, and follow up.

Team Collaboration

Use labels and notes to manage conversations across team members.

Media Communication

Send documents, images, and files during conversations.

AI-Assisted Messaging

Use AI suggestions to speed up responses.

Best Practices

To keep your inbox organized:

• Use labels consistently
• Add notes for important cases
• Keep replies clear and concise
• Use media only when necessary
• Review active conversations regularly
• Use AI suggestions carefully (review before sending)

Troubleshooting

Messages Not Appearing

Possible causes:

• WhatsApp account disconnected
• Webhook not working
• Server offline
• Session expired

Cannot Send Messages

Possible causes:

• Account disconnected
• Invalid recipient
• Duplicate request
• Media issue

Media Upload Issues

Possible causes:

• Upload failed
• Invalid file URL
• Unsupported format
• Media library sync issue

AI Suggestions Not Available

Possible causes:

• AI feature disabled
• AI provider not configured
• Missing permissions

Incorrect Conversation Data

Possible causes:

• Outdated cache
• Incomplete metadata
• Sync delay

Recommended Workflow

Follow this process:

1. Connect WhatsApp account
2. Verify in Profile Info
3. Open Live Chat
4. Select a conversation
5. Add labels and notes
6. Reply manually or use AI
7. Attach media if needed
8. Continue conversation

Related Modules

Works together with:

• Profile Info – verify connection
• Reports – monitor activity
• AI Smart Reply – generate suggestions
• Auto Reply – basic automation
• Chatbot – keyword automation
• Contacts – manage users
• Bulk Campaigns – follow-up outreach

Final Note

WhatsApp Live Chat is your central workspace for real-time communication.

Use it to manage conversations efficiently, improve response time, and deliver better customer experience at scale.